Check-in/out:
on the day of arrival, your room and the hotel services will be available from 2.00 p.m. onwards. On the day of departure we kindly ask you to leave the room and facilities within 10.00 a.m..

Pets:
are not allowed on our premises. Thank you for your understanding.

Booking confirmation:
the reservation is confirmed and guaranteed, as soon as you send us a deposit or give us a valid credit card number with its expiration date.

Accepted payment methods:
cash and credit cards (VISA, Mastercard, Eurocard) or Bancomat. We do not accept American Express and Diners.

Cancellation policy:
applied penalty charges (percentage applied to the amount of your reservation): up to

• 30 days prior to arrival 0 % - The deposit will be valid for a future stay
• from 29 to 8 days prior to arrival 50 % of the amount of your reservation
• from 7 days prior to arrival or no show 100 % of the amount of your reservation

Premature departure:
in case of premature departure the whole period will be charged.

Hogast Travel Insurance:
in order to avoid cancellation fees due to illness or other justified reasons, we recommend subscribing to the Hogast Travel Insurance. The cost of the insurance is approximately 6 % of the reserved arrangement.

Guest Pass

Upon completion of the accommodation contract, the Val Gardena Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.

The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info

The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the abovedecision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use ofthe Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info