Feel safe at hotel Genziana

Health and safety have always been an important topic at the Hotel Genziana. Due to the current situation, we have taken an even greater importance in this issue. Our highest priority is that all measures for the protection of our guests and employees are implemented precisely. We guarantee you a series of safety measures that will of course be updated in relation to legal requirements.

Pre check-in
We guarantee you a comfortable and safe check-in from home: before you arrival we will digitally collect all necessary information and personal data. At your arrival, we only have to consign you the room cards.  The suitcase service is guaranteed toward all the safety measures.

Always informed from the room
Through our free internet access, you can check our Guestnet site https://genziana.guestnet.info/home. Get daily updated information about our hotel, read our weekly program as well as our activity offers.

Our kitchen and restaurant
In our restaurant, we guarantee generous safety distances between the tables. With facemask, it’s possible to get to our buffet. If you prefer, it can be served at the table by our staff. Our service and kitchen staff work in accordance with the prescribed legal hygiene measures such as face masks etc. It’s possible to use our room service (without extra charge), so that you can enjoy your breakfast or dinner comfortably in your room.

Feel safe
All our employees are skilled in advance about all measures and will work according to the legal requirements.
Sufficient disinfectant dispensers will be available in the whole building.   
In case of need, we’ll provide you with masks.
Every public area of the hotel will be cleaned, disinfected and ventilated regularly. All delicate surfaces such as elevators, doorknobs etc. will be disinfected regularly.
All our rooms get properly cleaned, disinfected and ventilated daily and/or after every departure.

Spa area
We make sure that you can also enjoy our SPA without any concerns! Our internal swimming pool, as well as our internal and external whirlpool will be open for you every day in compliance with all measures. Furthermore, the sauna can be used by a certain number of guests and with the necessary safety distance. Beauty treatments can take place under observance of special safety and hygiene measures.

Active outdoor
Our focus is on outdoor activities. In winter the Val Gardena is a perfect starting point for skiing, cross-country skiing and much more. In summer there are numerous possibilities for hiking and biking tours. Furthermore, you can use free of charge the ice skating rinks in Ortisei and Selva and the tennis courts of Ortisei. We offer the possibility to take part of the Val Gardena Active program. There is enough space for everyone.

Cable cars and mountain hut
The number of persons that can be transported in the cable cars is precisely regulated. Also in the mountain huts you we’ll find all safety measures.

Children's room
Our children's playroom is regularly cleaned and disinfected. The same applies to the games. Our little children's playground is also regularly cleaned and disinfected.

Check out
We also want to make our check-out as easy and secure as possible. If you wish, you can receive and pay your hotel bill on your mobile phone the evening before.